Aristotelis Theocharoulas

Experience

Product-minded software engineering across AI, web, and data.

MapleJet

AI Engineer

AI support assistant
BotpressAI WorkflowsKnowledge BasesJavaScriptSupport Automation

Developed an AI-powered internal support assistant for MapleJet using Botpress, structured knowledge bases, and workflow automation to route product-related questions and provide grounded technical support information.

  • • Built workflows for user identification, structured data capture, and category routing
  • • Connected answers to the relevant product knowledge base to improve grounding and reliability
  • • Designed fallback and escalation behavior for unsupported or unclear queries
  • • Created AI support flows that translated product questions into actionable support paths

Shoppers Drug Mart

Merchandiser

October 2020 – Present

Customer-facing role supporting inventory, store presentation, and merchandising while balancing long-term reliability with a demanding operational environment. This experience strengthened my teamwork, accountability, and ability to work in structured, fast-moving settings.

Education

York University

Bachelor of Science — Computer Science

Toronto, Ontario

Graduated: October 2024

Certification

IBM Data Science Professional Certificate

Python, SQL, Pandas, data analysis, data visualization, machine learning, Plotly, Dash, Folium, and Jupyter.